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Good practice guide

Managing NHS waiting lists

Self-assessment for improving the management of waiting lists

Key questions for NHS boards:

  • Is the board recording all New Ways data, including information on patient reviews and transfers, to ensure that patients are being managed in line with the guidance? Is this demonstrated in a clear way?
  • Is the board reviewing the reason why patients are being removed from the list because they are coded as no longer requiring treatment to ensure that they are being removed appropriately?
  • Is the board monitoring levels of clinic cancellations? Is the board satisfied that clinics are cancelled for valid reasons and taking steps to reduce cancellations where possible?
  • Is the board reviewing the quality of the New Ways data and working with ISD Scotland to improve local and national data?
  • Is the board working with primary care to improve communication with patients about their responsibilities under New Ways and the implications of this for patients?
  • Does the board have a system to record patients’ additional needs?
  • Is the board working with primary care to improve the way they collect and share information about patients’ additional needs for support?
  • Does the board provide additional support for all who need it to help patients understand the information given to them and to attend their appointment?