Digital technology can fundamentally change how council services are delivered. It has the potential to improve experiences and outcomes for service users, improve how councils interact with citizens, and make councils more efficient. Digital transformation, as with any major change also presents risks to councils and can bring considerable challenges.
This is our first audit looking at digital progress in local government. It follows on from other work looking at digital progress across the public sector. The audit aims to look at what progress councils are making in becoming digital councils that improve services and deliver better outcomes for citizens. This will include looking at what it means to be a digital council, how well councils are putting in place the building blocks to become a digital council, and what barriers councils are facing.
We aim to publish the report in autumn 2020.