Publication: Getting to know your services - A step-by-step guide to developing and using information portfolios to monitor and report performance

Audit Scotland has produced a paper to support the development of performance information in councils. Getting to know your services provides step-by-step guidance to managers on how to plan, build and use an information portfolio for their services. The paper outlines a structured and systematic approach to deciding what information needs to be included in the portfolio and what should be reported to whom, when and in what form.