Publication: Resourcing the benefit service: A thematic study

February 15, 2023 by Accounts Commission
Publication cover: Resourcing the benefit service: A thematic study

Many people are waiting longer for housing benefit claims to be processed as services across Scotland’s councils face rising workloads, fewer staff and high sickness absence levels.

Main report - PDF 847Kb

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Videos

Dr William Moyes, Chair of the Accounts Commission, talks about the report

A transcript of this video is available to download with the other files on this page.

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