Publications
Displaying 4873 - 4880 of 4934 publications
Can't get no satisfaction? - Using a GAP approach to measure service quality
Best Value emphasises the importance of ensuring a customer/citizen focus across all local government services.
Understanding our business - Management information for DLOs and DSOs and other operational services
Scottish councils could improve the performance of their Direct Labour Organisations and Direct Service Organisations (DLOs/DSOs) by following guidelines publis
Credit to the force - Funding and financial delegation in the Police service
The report, 'Credit to the Force', showed that there was scope in some forces for local commanders to be given more control over their budgets.
North Lanarkshire Council review of performance of building and roads DLO 1998/99 - S.R. 99/9
This report has been produced in response to a request from the Commission following their consideration of the Controller's statutory report on the 1997/98 def
East Ayrshire Council review of Performance of building and works DLO 1998/99 - S.R. 99/10
This report has been produced in response to a request from the Commission following their consideration of the Controller's statutory report on the 1997/98 def
A shared approach - Developing adult mental health services
No area in Scotland yet has a comprehensive range of social and health care services for adults with mental health problems, two years after the publication by
Three tiers? - Comparing the cost of managers in councils
The study has, for the first time, counted in a comparable way across all councils how many staff actually manage other staff.
